7-Day Exchange Policy

We want you to shop with confidence. Eligible products may be exchanged within 7 calendar days from the date of delivery, subject to our policy conditions.

Exchange Options

Depending on eligibility, customers may:

• Exchange for a product of equal value.
• Upgrade to a higher-value product by paying the difference.
• Exchange for a lower-value product and receive the eligible balance as Trelunars Mart Store Credit.

Exchange Eligibility

Products generally need to be:

• Unused and in original condition
• Undamaged
• In original packaging
• Complete with labels, accessories, manuals, and applicable documentation
• Free from signs of misuse or alteration

Damaged / Defective / Wrong Product

If you receive a:

• Damaged product
• Defective product
• Wrong product
• Product with missing accessories

Contact us within 48 hours of delivery with your order number and supporting photos/videos so that we can review the issue.

Non-Returnable / Non-Exchangeable Items

Depending on the product and applicable law, exclusions may include:

• Personalized/customized products
• Digital products
• Gift cards
• Clearance/final-sale products
• Products specifically marked non-returnable
• Certain hygiene or personal-use products after opening

Return Shipping

• Wrong, damaged, or defective products: Trelunars Mart will bear applicable return shipping costs where the issue is attributable to us.
• Customer-preference exchanges: applicable shipping/handling charges may apply.

Store Credit

Where applicable, eligible amounts may be issued as Trelunars Mart Store Credit for future purchases.

Important

All exchanges, replacements, refunds, and other remedies are subject to the detailed Refund & Exchange Policy and applicable consumer-protection laws.